Family cleaning business
Family cleaning business
What is NRE?
When out and about or attending networking events, people ask me, who or what is NRE Cleaning Services. Is it a franchise, or a large business or a family business? Part of that question is easy to answer, and part a little more complicated.
First the easy part
NRE Cleaning Services is a quality commercial cleaning company, servicing the Ipswich and Brisbane areas. Providing office cleaning and residential cleaning. Along with body corporate cleaning, child care cleaning, gym cleaning, window cleaning and pressure washing.
This is the usual answer if anyone asks what we do.
Who is NRE?
Asking who is NRE though, well this used to cause me issues.
If I was in a corporate situation, I often wanted to give the impression we were bigger than what we were. Maybe this is what these clients wanted? The security of a bigger business. And so if I looked bigger maybe I could get the business that I was looking for?
The actuality I what we are, often caused embarrassment. For example, when people purchase their car/house/boat (delete as applicable) they will always tell you they got an awesome deal. They will always tell you something that puts them in a better light.
And this is what I thought prospective clients or even my own insecurities wanted to hear.
But after several years I have learned to embrace what we are.
We are a family business.
There I said it.
NRE is run for the sole purpose of providing a living for our family. And the extended family, our staff.
We are Family.
So what does it mean to be a family business? Well here are a few of my observations (I could come up with many more but I don’t want to bore you).
- Everything we do for any client is done to the very best of our abilities because any client is so important to our stability and growth. They have put their trust in us, and we would never do anything to break that trust or knowingly jeopardise our relationship. The client is part of our family.
- When we are busy, the whole family works. Noah (the N from NRE), works for one-night team. Leanne (the best wife ever), Reuben and Elijah (the RE from NRE), all finish work or school, get changed and come out and work in the evenings to help get things done. I am so grateful for my family to do this, and to see your kids learning skills and work ethic is a source of great pride.
- When we get complaints they hurt the whole NRE family. If we hear we may have not quite reached the promised heights as a family we will do our utmost to rectify the problems.
- When we have a win, the whole family rejoices. These small victories are a real boost, even for the youngest members of the family, as they too can appreciate the work that goes into growing and sustaining a business. When we take on new clients, or get a great review or thank you email from an existing client, what they are saying is the NRE family, rather than the individual has been successful.
Don’t be afraid to join the family
These are just a few of the challenges, and triumphs that running a family business brings. We are so grateful to all our clients who have put their trust in us. In many ways, you’ve become part of the greater NRE Family. And you even get donuts…
If you too would like to be a part of this awesome family, although I cannot guarantee that you’ll have Reuben and Elijah on your cleaning runs. Then give us a call on 1300 95 95 97 or just hit the contact us button